Live Customer Support: Focused on Service Excellence
Empowering Board Members to Lead Instead of Managing Complaints
As a board member, you volunteered to make strategic decisions for your community, not to field daily resident inquiries about operational matters. When management customer service falls short, board members often become the default point of contact for homeowner concerns.
The Challenge of Inadequate Management Support
When management doesn’t effectively handle resident concerns, board effectiveness diminishes:
Increased Communication Volume
from homeowners seeking assistance with daily matters
Expanded Board Responsibilities
as members step in to address management service gaps
Volunteer Fatigue
from handling operational issues instead of focusing on the community vision
Less Productive Meetings
with agendas dominated by resident concerns instead of strategic discussions
Board Member Attrition
as volunteers reach their capacity and resign
How Cusick Enhances Board Effectiveness Through Superior Support
Our dedicated customer support team is your community’s primary point of contact, ensuring board members can focus on governance rather than daily operations.
Optimized Communication Channels
Our prominently featured support team contact information and established protocols guide homeowners to contact management first, not board members, for operational matters and daily concerns.
Comprehensive Issue Resolution
Our support specialists resolve over 85% of homeowner inquiries on the first call, preventing issues from escalating to board level. For matters requiring board input, we provide organized summaries, not endless forwarded emails.
Meeting Preparation That Matters
With our team handling operational concerns, your meeting agendas transform from complaint sessions to productive discussions about community improvements, financial planning, and strategic initiatives.
Technology-Enhanced Support
Our customer service team doesn't just rely on training—they're equipped with technology tools that provide real-time access to your community's specific information. This means faster answers, comprehensive data, and seamless tracking of all resident interactions. When a homeowner calls about a payment or violation, our team has their complete history at their fingertips, not buried in filing cabinets or separate systems.
Board Member Protection
We respect your volunteer status by establishing clear boundaries, directing after-hours homeowner inquiries to management systems rather than your personal contact information.
Enhancing Board Member Experience
Research shows that board members in communities without adequate management support spend an average of 15+ hours monthly addressing resident concerns.
Our combination of advanced management technology and a dedicated customer service team creates a seamless experience that keeps boards informed while filtering out the daily noise. Board members retain complete visibility into community operations through the online board portal, but without the constant interruptions.
With Cusick’s comprehensive support approach:
Significantly Reduce
homeowner direct contact frequency
Focus Board Time
on monthly meetings and strategic decisions
Elevate Community Governance
through proactive planning
Improve Community Experience
for residents and board members alike
Maintain Board Continuity
by reducing volunteer fatigue
Client Testimonials
Transform Your Board Experience
Your role as a board member should focus on community enhancement and strategic planning, not daily operational issues. Partner with Cusick and refocus your volunteer efforts on governance rather than administration.